Refund policy
RETURN & REFUND POLICY
At Valmere, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Returns
We accept return requests within 30 days of delivery. To be eligible for a return, items must be unused, unworn, and returned in their original packaging with proof of purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at troyboy233741@gmail.com. We will gladly arrange a replacement or refund where applicable.
Returns
To request a return, please contact us at troyboy233741@gmail.com before sending any items back. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
For selected low-value accessories, Valmere may offer a refund or replacement without requiring the item to be returned.
Non-Returnable Items
The following items are not eligible for return:
-
Gift cards
-
Final sale items
-
Personalized or custom products
Exchanges
If you wish to exchange an item, please contact us to arrange a return and place a new order for the desired product.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, provided the item remains unused and in its original condition.
Questions?
For any questions regarding returns or refunds, please contact:
troyboy233741@gmail.com